Updated December 2021
Note: Interjet went out of business in December 2020.
If you’re looking for an Interjet review, look no further. You have come to the right place. There is so much to talk about this Mexican low-cost carrier.
Like everything, there are mixed reviews out there. Nothing is perfect nor will be. Some people say Interjet provides an excellent service, while others claim the opposite. Who says the truth?
In this review, I will try to be as objective as possible and provide you with information regarding my experience with this airline. If you’d like to know more, please continue reading.
Founded: December 2005
Owner: Miguel Alemán Magnani
Headquarters: Mexico City
Number of employees: Over 5,000
Covered territory: Mexico, United States, Canada, Latin America, and the Caribbean
Traffic: 12 million passengers per year
Strategic alliances: Alitalia, All Nippon Airways, American Airlines, British Airways, Iberia, LATAM Group Airlines, Lufthansa, Japan Airlines, EVA Air and Hainan Airlines
Fleet used: Airbus A320, A321, A320neo, A321neo and Superjet 100
Interjet is Mexico’s third-largest airline after Aeromexico and Volaris.
Just like VivaAerobus and other airlines, Interjet has different travel fares for its customers. All travel fares include 2 pieces of carry-on baggage per customer (not to exceed 22 lbs total), snacks/drinks on board, web check-in and special assistance.
Interjet’s travel fares are:
- Most affordable fare
- No checked baggage
- No preferential boarding
- No seat selection (service is extra)
- Passenger/flight/itinerary changes are extra $
- Classic economy fare
- 1 piece of checked baggage (55 lbs max) in Mexico and Latin America only
- No preferential boarding
- No seat selection (service is extra)
- Passenger/flight/itinerary changes are extra $, although at a lower rate than the Ultra Light fare
- More flexible than Ultra Light and Light fares
- 1 piece of checked baggage (66 or 55 lbs max depending on your destination and including the U.S.)
- No preferential boarding
- Seat selection included from the 3rd row
- Passenger/flight/itinerary changes are extra $ but at a considerably lower rate than the Light fare
- No limits (or very few)
- 2 pieces of checked baggage (up to 55 lbs each) regardless of the destination
- Preferential boarding
- 1st and 2nd-row seats
- Free passenger/flight/itinerary changes
There are several good things we should point out. For instance:
- As opposed to other low-cost carriers like VivaAerobus, you get more legroom. This is much appreciated for longer flights.
- Seats are more comfortable.
- Snacks, although simple, are included in any fare. Remember with VivaAerobus you have to pay for anything you want to eat or drink.
- You get good value for your money.
- Baggage allowances are more generous than VivaAerobus.
- They cover more destinations than its low-cost competitor, especially in the south/southeast of Mexico.
As will all things, there is also a bad side to it. Among some of them we could mention:
- Not all planes have WiFi.
- Baggage allowance policies differ significantly between destinations, especially between Mexico and the U.S., which can be confusing to its customers.
- No first-class.
- Internal instability which has resulted in several delays and cancellations.
- Rudimentary baggage documentation where they manually inspect your suitcase. At least I’ve seen this happen in Campeche City. I cannot talk in general.
- Customer service has room for improvement.
My Personal Experience
I’m amazed by the number of negative reviews I have come across regarding Interjet. On TripAdvisor alone, most reviews from travelers seem to be negative.
Honestly, in my experience, it has all been fine except for one occasion. However, it’s important to point out that one time I bought my tickets through Expedia. Since the transaction was not direct, the process to solve the situation took more time.
To make a long story short, they charged me double for a date change I made. I had paid Expedia, but then Interjet charged me again when checking in at the airport. Fortunately, after a couple of hours on the phone, I was able to solve this. There seemed to have been some miscommunication between Expedia and Interjet.
Other than that, my experience with Interjet has been nothing but pleasant. I have flown with them several times and everything has run smoothly. I haven’t had any problems when checking in. They didn’t have an online check-in before, but that is different now.
I also like the fact that even one of their economy fares includes checked baggage, within Mexico and Latin America that is. It’s a whole different story for flights between Mexico and the U.S. For the latter, you have to pay extra in some cases, $30 for the first suitcase I believe. Although in all honesty, this a common practice for international flights with other airlines.
2019 was a tough year for the Mexican airline. Disagreements between management and staff led to a strike for a few days which resulted in many flights being delayed or canceled. I have never faced a situation like that. I can understand the customers’ frustration and anger during those times, but at the same time, I can understand employees fighting for their rights. We have to be emphatic. This can happen with even the best airline in the world.
A thing that struck me as strange is that now and then I’ve seen lower prices from Aeromexico as compared to Interjet, when in theory Interjet should be cheaper. I guess it’s one of those things I will never understand.
I have yet to fly Interjet from the U.S., but within Mexico, I don’t have any real complaint. Overall, I give them a 9 out of 10.
I abide by the philosophy of taking everything you hear or read with a grain of salt. When I read so many bad things about Interjet, I still had my doubts. So I decided to try them once. And then I did a second time, a third time and so on. From experience, I can say it’s a good airline and I do recommend it.
On the other hand, I don’t doubt there may have been people who had bad experiences with them. I guess they just had bad luck or it was bad timing, I don’t know. Nothing is perfect in life.
Also, keep in mind that negative reviews have more resonance or impact among people. You may have noticed it already. Whenever we have a negative experience with something, we’re prone to write about it to warn others. Unfortunately, when we have a good experience, we don’t always let others know unless they ask us about it. Am I lying?
I hope to have cleared some doubts you may have had about this airline. If you still have any questions, please feel free to ask away. And if you’ve flown this airline and would like to share your experience, I’d love to read about it as well. See you soon!
October 2020 Edit: I do NOT recommend this airline anymore. There have been numerous problems with it. Experts believe it will declare bankruptcy anytime soon. You can learn more about what’s going on here.
December 2020 Edit: It finally happened. Interjet stopped operations after so much speculation.
December 2021 Edit: There are rumors about Interjet resuming operations in 2022. We will see what happens.
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