Have you ever looked for a VivaAerobus review? Loved by many and despised by others, VivaAerobus is the Mexican airline for people trying to fly cheap. There are so many reviews out there, even horror stories. You can ask a hundred people about it and they will all tell you different things. However, the same applies to all airlines of this kind worldwide. I have read tons of bad reviews on other low-cost airlines, but I cannot express my opinion on them as I have not flown any of those. In this case, I will tell you about my experience with this Mexican airline. I have flown with them several times so I have quite a lot to say.

Airline Overview

Screenshot of VivaAerobus home page.
Credits: https://www.vivaaerobus.com/en

Founded: 2006

Fleet size: 36

Destinations: 42

Company slogan: Lo que necesitas para volar (All you need to fly)

Headquarters: Mexico City

Website: vivaaerobus.com

VivaAerobus covers mainly destinations in Mexico, but it also covers some international destinations in the U.S. As a matter of fact, several new routes are expected to start operations in both countries towards the end of this year.

Travel Classes

For starters, there is no first class since this is a low-cost airline. Their fares depend on factors such as your baggage allowance, check-in/boarding benefits and how much flexibility you want. Below is a more detailed explanation of their fares:

Passengers inside an airplane with one of them raising his hand.

Viva Light

  • Cheapest fare
  • Carry-on baggage allowance: 10 kg (22 lbs)
  • No checked-in baggage allowed
  • No web check-in
  • Seat selection not included
  • No priority check-in
  • No flexible dates

Viva Basico

  • Carry-on baggage allowance: 10 kg (22 lbs)
  • Checked-in baggage allowance: 15 kg (33 lbs)
  • Web check-in
  • No seat selection included
  • No priority check-in
  • No flexible dates

Viva Smart

  • Carry-on baggage allowance: 15 kg (33 lbs)
  • Checked-in baggage allowance: 25 kg (55 lbs)
  • Web check-in
  • Seat selection included
  • Priority check-in
  • Flexible dates

Onboard Services

Don’t expect any luxury. For example, legroom is not the best. I’m 6 ft and I fit just right. If you’re taller, you will be uncomfortable and you will have to get one of their seats at the front. Having said that, seats are quite comfortable and fine for short flights. However, I don’t think you will be too comfortable during longer flights. It’s one of those things you have to sacrifice when trying to save some money.

There are no TVs, movies or Wi-Fi on board. Unless you plan to take a nap during the entire flight, make sure to bring a music player or a book to read. Oh, and don’t forget to bring some earplugs as well.

Several passengers watching shows on the airplane's screens.

There are no complimentary meals or refreshments. However, they have a menu in the back of their seats with items for purchase. You can buy chips, cookies, nachos, soda or beer. On international flights, they can’t sell sandwiches because of sanitary restrictions, but you can buy them on domestic flights within Mexico.

In some destinations, VivaAerobus offers transportation from the airport to the bus terminal. You can buy your tickets on board. Not all destinations offer this service though. If I remember correctly, they only accept cash on board. To pay by card, you have to do it upon your arrival at the airport. I’m not sure since I have never used this service myself, but if you’re interested, you can ask a flight attendant for more information.

My Experience with Them

Like I said above, you will get mixed responses about VivaAerobus depending on whom you ask. Personally, I have had more good experiences than bad ones. This is the airline I always fly when going to Monterrey from Houston. They almost always offer the cheapest fares even when I don’t buy my tickets with much anticipation. I do not have too much flexibility at work, so I cannot always make long-term plans. Sometimes I have bought my tickets only two weeks before departure. Even so, my round trip ticket runs around $200-$250. If I wanted to travel by bus, I would have to pay like $150. I’m willing to pay for the difference and get there faster and more comfortably.

Another thing I like about VivaAerobus is that they offer late flights, at least in Houston where I live. They have a flight between Houston and Monterrey that departs around 11 p.m. That’s very convenient for me as I don’t have to leave work early. I can get off as usual and still have time to go home, pack up, take a shower, eat something and leave for the airport.

I always do the Viva Basico fare as this is enough for me. Only once did I do the Viva Light fare, but I’m not a good at packing light. I’m still working on that. Aside from that, the Viva Basico fare suits my needs and I even have space left for my return trip. I don’t care for boarding first or having flexible dates. So, in my opinion there’s no need to do the Viva Smart fare. Man waking against the sun rolling his suitcase.But that’s just me.

One of the things I don’t like is that they always try to upsell you by offering insurance and other extras. From what I’ve seen, all low-cost airlines do this. I always reject all extras and the only thing I pay extra for is my seat (that is if I want to pick it). When I travel by myself, picking a seat is not important. The problem arises when I travel with other people and we all want to be together. In that case, we have to pay in order to select our seats. I remember VivaAerobus used to have a first come, first served policy but those days are long gone.

Another thing I don’t like about their flights, at least in Monterrey, is that they land at a terminal where you have to take a bus to go to the international arrivals terminal. I guess it’s cheaper for them to do this than leasing a space at the other terminal. Just my guess, I’m no expert.

Some people complain about their service whether it be on the phone, online or in person. Almost all contact I’ve had with them has been in person and I have never had any problems. I’ve called their call center a couple of times and no problems either. I still have to reach out to them online, so I cannot tell you anything in that respect. But so far, I have nothing to complain about. Check-ins have been smooth, service on board has been good too, so I don’t really have anything to say about poor service here. Maybe I’ve just been lucky.

There are people who say their flights are always delayed. As far as I can remember, I’ve only experienced three delays with them. The first time was due to severe weather conditions, so they’re not to blame. The second time they were delayed because of something else, but it was not a long delay. Maybe 30 or 45 minutes at most. The third time it turned out they had oversold the flight. Many people don’t know about this, but this is common practice among airlines. They oversell flights to some extent to compensate for no shows. In my case, VivaAerobus needed to reschedule five passengers. Only one person volunteered and the staff had to select the last four people that had checked in since no one else volunteered. That one time it took us an hour, maybe a little more, to start boarding. I was hungry and sleepy and I must admit it was not a pleasant experience, but aside from that, my experiences with VivaAerobus have been good for the most part. Overall I give them an 8 out of 10.

Conclusion

I hope to have given you a little more insight regarding VivaAerobus. If you have never flown with them, you might want to give them a try. Just keep in mind that you’ll have to compromise on some things like comfort and flexibility. That doesn’t mean that their service sucks, just be realistic. I think you get value for your money. At the end of the day, you have to determine what’s more important to you.

I would like to know if you have had any good or bad experiences flying this airline. Like I said, I can’t really complain about them. You may feel differently though. Feel free to write about it in the comments below. See you soon!

Please follow and like us:
error

10 Replies to “VivaAerobus Review – Mexico’s Low-Cost Airline”

  1. hello,

    thank you fore the clear content and the easy to read text.
    I understand that it depends on your needs if you like this airline sir vise.
    the are real transportation and nothing else fast and cheap but friendly transportation.
    i hope i am able to try them out sometime.

    greets Jordy

    1. Hi, Jordy.

      I’m glad you liked the post. Indeed it all comes down to your preferences. If you ever give them a try, let me know how it went. Thanks for commenting.

  2. I believe it sounds like VivaAerobus is a decent value. It sounds like the way to travel to and from Mexico and within Mexico. I can pretend to sleep in any situation, so it would be ideal for me. I’d probably want more luggage than you would, but I’ll blame that on being female. Plus, I’m nowhere near 6′, so I’d be okay. Thanks for reviewing!

    1. Hi, Cathy,

      I’ve flown several times with them and they’re almost always the cheapest option to travel. I agree with you about luggage. A couple of times I’ve traveled very close to the weight limit, but I’m not willing to pay the most expensive fare lol. It’s one of those things you have to compromise on. Thanks for commenting.

  3. An interesting review of VivaAerobus. In the UK people have similar opinions of a no frills carrier called Ryanair. I think you have to be willing to accept a reduced level of comfort and service in some instances if you are paying less. That said from your Article it seems VivaAerobus are inconsistent in what they offer depending what route you fly which doesn’t sound ideal. But thanks for the review . I’ll definetly take it into consideration when I’m next in the US/Mexico.

    1. Hi, Bhavik,

      I’m glad you found this useful. They’re certainly not the best airline, but for me they do the job. I always try to find cheap flights and would rather save some money to spend during my trip. There are several horror stories out there, but I haven’t experienced any. I guess I’ve just been lucky?
      I’ve heard about Ryanair. Do you recommend it at all? I might give them a try on my next trip to Europe.
      Thanks for commenting.

  4. Looks like this is a good way to get an inexpensive flight to Mexico. Should I be going that way, I’ll certainly consider them.

  5. I am so thankful I came across your post today as I am in the middle of getting my passport and have really had no idea where and how to start researching this process. The information online can be so overwhelming and Mexico is definitely on my top 3 places to go first.

    Thanks for sharing!

    1. Hi, Kay,

      Glad to hear that! Yes, I completely agree with you. The amount of information can be overwhelming.
      I hope you visit someday. You’ll like it.

      Thanks for commenting.

Leave a Reply

Your email address will not be published. Required fields are marked *